Chelsea Suede Brown

HOW CAN I CONTACT EMMA GO?

Get in touch with us on info@emmago.com or call our office in Copenhagen at +45 35 859 859.

For job opportunities please see our careers page.

HOW TO PICK THE RIGHT SIZE?

All our shoes are true to EU sizing unless we have noted it on the product page. If you need a wider fit, we would suggest you to size up. To order the right size, we recommend you to measure your foot and use the size chart hereunder. The optimal way to measure your foot is to place your heel against a wall on a sheet of paper, and to draw your foot’s outline with a pen. Then you can measure the outline from the heel to your longest toe, which will correspond to the dimensions of the inside of the shoe.

HOW DO I CONVERT YOUR SIZE TO US/UK SIZING AND CENTIMETER? 

WHERE DO WE SHIP?

We ship our shoes all around the world. You will be able to see your final shipping cost during checkout or the general rates below.

WHAT TO DO IF I CANNOT ORDER TO MY COUNTRY?

Please contact us and let us know and we will get back to your with a price. When you write us please let us know what style and size that you want along with your postcode and country.

WHAT ARE THE GENERAL SHIPPING RATES?

Shipping within the European Union is free except for remote areas. Shipping to USA, Switzerland, Norway and Canada is free for purchase above 100€ whereas a 20€ shipping fee is charged for purchases below 100€. Shipping to Australia is free for purchases above 150€ whereas a 25€ shipping fee is charged for purchases below 100€. Please contact us for shipping information if your country is not listed above or show up during check out.

WILL I BE CHARGED CUSTOMS AND SALES TAX/VAT?

If your order is placed from an EU country sales tax/VAT is included in the price. If, however, your order is placed outside the EU you might be charged additional tax and duties when the shoes arrive at your destination. EMMA GO is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. Please be advised that it is your responsibility to pay for such extra charges so please check your local legislation before ordering or ask us for help on info@emmago.com.

HOW LONG DOES THE SHIPPING GENERALLY TAKE?

All shoes are shipped from our warehouse in Denmark. Shipments to mid and northern EU countries usually take 3-5 working days to arrive whereas shipments to Italy, Spain and Greece usually take 1-2 days longer. Shipments to USA, Switzerland, Norway and Canada usually take 3-5 working days to arrive depending on destination. Please note that during sales and holiday periods deliveries might take longer.

IS IT POSSIBLE TO HAVE A FASTER DELIVERY?

Unfortunately, we currently do not offer express deliveries within EU. Shipments outside the EU is already shipped with fastest possible service.

CAN I TRACK MY EMMA GO ORDERS?

All shoes are send with a tracking ID by UPS, DHL Express, GLS or Bring. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package be visible damaged upon arrival please report it to the courier immediately or refuse to accept delivery. We always pack everything carefully, thereby minimizing possible damage but if you have accepted a damaged package we will not be able to assume responsibility.

WHAT SHOULD I DO IF IT TAKES LONGER THAN EXPECTED TO BE DELIVERED?

If you experience a longer delivery time than expected, try to locate your parcel by check its tracking number, as it may be waiting for you in a pickup store. Alternatively the courier may need to get in contact with you in order to make the delivery. If you have questions that the courier cannot answer please contact us so that we can help you with your order.

WHAT SHOULD I DO IF THE ITEMS I ORDERED ARE DEFECTIVE?

All merchandise supplied is covered by The Danish Sale of Goods act, giving you 12 months of warranty along with an additional 12 months of claim period for any production fault or other defects. However, our warranty does not cover defects, deficiencies, or wear and tear due to negligent use, lack of maintenance, or simply because of normal wear and tear. In case of a defect or question please contact us.

We hope you will love what you have ordered from us, but if you are not fully satisfied, we are happy to accept returns. 

You can find the return form Here.

RETURNS

You are free to return you shoes for up to 14 days after receiving them, whether they’re on sale or not.

To be eligible for a refund, your item must be unused and in the same condition that you received it in. It must also be in the original undamaged packaging.

To complete your return, please print and fill out the return form. Place the form in the package and we will refund as soon as possible after receiving them.

EXCHANGE

If you need to change to another size please send the item back to us and repurchase another one. You’re very welcome to send us an email if you need help with the procedure

We only replace used items if they are defective. If you think that you have received a defective pair of shoes please e-mail us a description along with a photo.

• Free shipping (UPS)
• Return: 10€ deducted from your refund
• Get your return label on the UPS tracking page of your order

DENMARK: 

• Free shipping (Postnord / GLS)
• Return: 39dkk deducted from your refund
• Find your return label in the box with your order or email us to get it sent to you.

SWITZERLAND AND NORWAY:

• Shipping: 10€
• Return: 20€ deducted from your refund
• Get your label by writing to shop@emmago.com
• Remember you are liable for customs and VAT fees