Returns, Exchanges and Refunds – Emma Go Shoes

Returns, Exchanges and Refunds

RETURN POLICY:

You are free to return you order for up to 14 days after receiving them. Returns is also accepted during sales or other promotions unless explicitly described.

To be eligible for a full refund, your item must be unused and in the same condition that you received it in. It must also be in the original undamaged packaging.

To complete your return, please fill out the shipment note. Place the form in the package and we will refund as soon as possible after receiving them.

 

EXCHANGE:

If you need to exchange to another size please send the item back to us and repurchase the correct one. You’re very welcome to send us an email if you need help with the procedure

We replace used items if they are defective. If you think that you have received a defective item please send us an e-mail with a description along with a photo of the problem.

 
SENDING AN ITEM BACK:
 
Returns are free of charge in Denmark, EU and United Kingdom. See more under delivery https://emmago.com/delivery/
 
Please include the original delivery note in the return shipment. If you are using our provided return solution you do not need to write our address or anything else on the outside.

if you are sending them with a different service please send to the below address.

If you are shipping from outside the European Union please make sure that you mark the parcel as a return and that you submit a copy your order to avoid custom clearance fees and duties in Denmark. Any duties charged to us will be deducted from your refund.

If you have any questions please contact us at shop@emmago.com
 
Emma Go Returns
Studiestraede 3D
1455 Copenhagen
Denmark
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