FAQ

All our shoes are true to EU sizing unless we have noted it on the product page. If you need a wider fit, we would suggest you to size up. To order the right size, we recommend you to measure your foot and use the size chart hereunder. The optimal way to measure your foot is to place your heel against a wall on a sheet of paper, and to draw your foot’s outline with a pen. Then you can measure the outline from the heel to your longest toe, which will correspond to the dimensions of the inside of the shoe.

HOW DO I CONVERT YOUR SIZE TO US/UK SIZING OR CENTIMETERS? / SIZE CHART

If the items you wish to order are out of stock, please sign up to our newsletter to stay updated about our new arrivals and replenishment. The newsletter will also inform you of any special offers and give you access to our pre-sale. You can go to the sign up through the following link: Newsletter Signup Alternatively send us an email or try and search the internet as one of our retailers may still have availability.

ORDER & PAYMENT

Yes, you will receive an automatic order confirmation once you have placed and paid your order. If you have not received please check your spam folder or contact us.

As our fulfillment and shipment is automated you will need to write us immediately if you wish to cancel or modify your order. We will then let you know as soon as possible if it’s possible or not.

We accept Mobilepay and credit card payments through our secure website www.emmago.com. We accept the following cards: VISA/Dankort, EURO/MASTERCARD, MAESTRO and VISA/Electron. We will authorise the payment when you order and then charge the authorised amount when your new shoes leave our warehouse.

Prices will in most instances be shown in your local currency and all final charges will be made in the shown currency.. If your card is in a different currency the conversion is made through your credit card company.

You can enter your discount code on the right of the page, when you go to your cart, after you selected the items you would like to purchase.

We ship our shoes all around the world. You will be able to see your final shipping cost during checkout if its not listed on the above link to our general rates.

Please contact us for shipping cost estimate if your country is not listed above or show up during check out.

When you write us please let us know what style and size that you want along with your postcode and country.

If your order is placed from an EU country sales tax/VAT is included in the price. If, however, your order is placed outside the EU you might be charged additional tax and duties when the shoes arrive at your destination. EMMA GO is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. Please be advised that it is your responsibility to pay for such extra charges so please check your local legislation before ordering or ask us for help on info@emmago.com.

All shoes are shipped from our warehouse in Denmark once a week on fridays. Shipments to mid and northern EU countries usually take 3-5 working days to arrive whereas shipments to Italy, Spain and Greece usually take 1-2 days longer. Shipments to USA, Switzerland, Norway and Canada usually take 3-5 working days to arrive depending on destination. Please note that during sales and holiday periods deliveries might take longer.

Unfortunately, we currently do not offer express deliveries within EU. Shipments outside the EU is already shipped with fastest possible service.

All shoes are send with a tracking ID by UPS or GLS. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package be visibly damaged upon arrival please report it to the courier immediately or refuse to accept delivery. We always pack everything carefully, thereby minimizing possible damage but if you have accepted a damaged package we will not be able to assume responsibility.

If you experience a longer delivery time than expected, try to locate your parcel by checking its tracking number, as it may be waiting for you in a pickup store. Alternatively the courier may need to get in contact with you in order to make the delivery. If something look odd or if you have questions that the courier cannot answer please contact us.

All merchandise supplied is covered by The Danish Sale of Goods act, giving you 12 months of warranty along with an additional 12 months of claim period for any production fault or other defects. However, our warranty does not cover defects, deficiencies, or wear and tear due to negligent use, lack of maintenance, or simply because of normal wear and tear. In case of a defect or question please contact us.

All Emma Go shoes are made of natural premium leather. We never use synthetic leather.

Our leather is sourced from tanneries located in Italy, Spain and Portugal. European tanneries are under strict environmental control, which allows us to ensure that our products respect modern environmental and quality norms. For heels, soles, buckles and zips we are working with local sub-suppliers limiting our CO2 footprint and investing in the local community.

We hand make each and every pair in Elda near Alicante in Spain. The region has a long tradition for the quality and craftsmanship that we demand. No sweatshops exist and the people making our shoes receive a fair salary and are all proud and experienced craftsmen and women. Our local suppliers also enable us to ascertain proper working conditions not only at our factory but also our sub-suppliers.

We have our own production office in Elda with local employee's to ensure a consistent quality and superior production.

Our design studio and most of our customer service is taken care of from Copenhagen where our founder Martin is also present when he is not travelling for new ideas, materials, development and to spread the worldwide recognition of Emma Go. We would love to receive any feedback, problems or great ideas. You can either write our general e-mail or directly to him. His address is just his first name added to our website address but please expect a somewhat slower reply than from our general customer service email as he is very busy.

Click here to see our dedicated page for returns, refunds and exchanges.